Skills & Competencies for Account Manager I

Account Manager I job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Account Manager I

Develops relationships with smaller to mid-sized clients to increase revenue.

JOB RESPONSIBILITIES for Account Manager I

Pursues relationships with potential new accounts and identifies business opportunities to upsell services/products to current and new businesses. Drives retention and growth among customers by understanding their business needs and helping them succeed. Has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs. Maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal. Advises internal teams on product and service improvements/suggestions based on client feedback. Provides sales quotes and responds to requests for proposals. May support higher-level account managers working with larger accounts.

Account Manager I SALARY RANGE

BASE 50%
$63,792
TOTAL 50%
$68,914
Job Level
P01
Job Code
SM15000424
Education/Degree
Bachelor's Degree
Reports To
Manager

Account Manager I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Account Manager I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

9 general skills or competencies (Job family competencies) for Account Manager I

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Cites the best practices used in improving customer satisfaction.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Adheres to our policies in providing customer satisfaction.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyzes survey results to identify opportunities in improving customer service and satisfaction.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of customer satisfaction.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of digital analytics to measure customer satisfaction.
See 4 More Skill Behaviors
2 Job Family Competencies – Account Management
Proficiency Level -2
Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Describes the process of performing account management in our organization.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Conducts research and data-gathering processes to prepare pricing models, proposals, and presentations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates with the sales team regarding account managing strategies.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages the performance of the account management team to adhere to established processes.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs the overall sales campaign to anticipate the future client’s needs.
See 4 More Skill Behaviors
3 Account Manager I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager I
Proficiency Level - 4
5 Competency for - Account Manager I
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Account Manager I

1 Core Competencies – Products And Services
Proficiency Level -2
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
See 4 More Skill Behaviors
2 Core Competencies – Self-Motivation
Proficiency Level -2
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Documents feedback from our senior management to encourage and increase motivation.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Cultivates a mindset that stays curious, positive, and resilient.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Helps others to recognize and leverage their strength to their advantage.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
See 4 More Skill Behaviors
3 Account Manager I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager I
Proficiency Level - 4
5 Competency for - Account Manager I
Proficiency Level - 5

Summary of Account Manager I skills and competencies

There are 0 hard skills for Account Manager I.
9 general skills for Account Manager I, Customer Satisfaction, Account Management, Business Development, etc.
10 soft skills for Account Manager I, Products And Services, Self-Motivation, Initiative, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Manager I, he or she needs to be proficient in Products And Services, be proficient in Self-Motivation, and be proficient in Initiative.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.